Shipping, Terms & Conditions

GENERAL SHIPPING POLICIES

In most cases, orders are shipped within 2-5 days of order placement (except weekends and holidays); Stoneware Standard will contact the customer if an extended delay will occur.

Canceling Orders:

If your order has not shipped, you may cancel it for any reason. Send an e-mail and be sure to include your name, address and order #. A representative will promptly reply by e-mail with your order status. You may also call 1-877-421-4791 9am - 5pm PST Mon - Fri. A friendly representative will be happy to help. Please have your order number ready for faster service.

Orders that contain a bad shipping address and are shipped back can be reshipped to the customer; however, an additional shipping and handling fee (equal to the original shipping and handling charges) will apply. In order to prevent this circumstance from occurring please verify all shipping and billing information before placing your order.

Business hours/days DO NOT include weekends or holidays.

Delivery days include every day except Saturday, Sunday and holidays.

Delivery time frames are estimated and therefore NOT GUARANTEED. We are not responsible for "re-scheduled" delivery dates that may occur while your package is in transit with UPS, regardless of the reason or level of shipping service selected.

All domestic orders have a 3-5 working day delivery time. These estimates are based on the item being in stock and exclude weekends and holidays.

Alaska & Hawaii

Products are shipped USPS Priority Mail 3-Day and charges will be adjusted when order is filled to exactly what USPS charges for shipping plus insurance. A copy of the charges and the USPS Tracking number will be emailed to customer when order ships.

International Policy - Before you order call or email us to confirm we can ship and to get shipping prices.


WE ARE NO LONGER SHIPPING TO CANADA



Back Order Policy

If an item ordered is out of stock or back ordered, the customer will be notified by e-mail of the backorder and given the choice of waiting for the restock of the item, exchanging it for another item, or canceling the order for a refund. Most of the time, these items are noted directly on the website.

Special Note

Due to the variations in monitors, colors of the actual products may vary from the pictures shown. If you have any questions, please don't hesitate to e-mail us. For all communications regarding your order, please include your order number.

Thank you for shopping at our site!

Stoneware Standard
Toll Free: 1-877-421-4791
Mon-Fri 9Am-5PM PST
Email: customercare[at]stoneware-dinnerware-mugs.com